Advanced Scripting for Cisco Unified Contact Center Express - ASCCX Training & Certification Courses
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Overview

The Advanced Scripting for Cisco Unified Contact Center Express - ASCCX training course will give you the advanced knowledge on the topics that were learned in UCCX. The training will give you a detailed overview of implementing the features that extend the functionality of Cisco Unified CCX using the advanced tools available in the premium version of the product. You will also learn about the Agent Desktop Interface, Desktop Administrator, the Desktop Workflow Administrator.

Who should do Advanced Scripting for Cisco Unified Contact Center Express - ASCCX training?

  • Unified CCX engineers
  • UCCX Administrators
Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Schedule & Prices

Delivery Mode Location Course Duration Fees  Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office3 Days $ 1,400 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Dubai 3 Days $ 2,060
16-18 Dec 2018,
13 Jan -15 Jan 2019
Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai 3 Days $ 1,400
10-12 Dec 2018,
24-26 Dec 2018,
7 Jan -9 Jan 2019,
21 Jan -23 Jan 2019
Fly-Me-a-Trainer Client's Location3 Days On Request As per mutual convenience
Need more clarity on schedule and prices? Email info@koenig-solutions.com  or   Enquire now!

Course Content / Exam(s)

Schedule for Advanced Scripting for Cisco Unified Contact Center Express - ASCCX

Course Name Duration (days)
Advanced Scripting for Cisco Unified Contact Center Express - ASCCX3

Course Prerequisites

  • Should have attended UCCX training or equivalent knowledge
  • Hands-on UCCX experience

Need more info ? Email info@koenig-solutions.com  or   Chat with the Experts Now

Advanced Scripting for Cisco Unified Contact Center Express - ASCCX Benefits

On completion of this training you will know:

  • Overview of Cisco Unified CCX
  • Common Utilities & Practices
  • Database Queries
  • Skills-Based Routing
  • Basic & Advanced ACD Routing
  • Non-Queuing ACD Callback Methods
  • Session Management and Enterprise Data Review
  • Advanced ACD Callback Options
  • Web Contacts Overview
Need more info ? Email info@koenig-solutions.com  or   Enquire now!