Advanced Scripting for Cisco Unified Contact Center Express - ASCCX Training & Certification Courses
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Overview

The Advanced Scripting for Cisco Unified Contact Center Express - ASCCX training course will give you the advanced knowledge on the topics that were learned in UCCX. The training will give you a detailed overview of implementing the features that extend the functionality of Cisco Unified CCX using the advanced tools available in the premium version of the product. You will also learn about the Agent Desktop Interface, Desktop Administrator, the Desktop Workflow Administrator.

Who should do Advanced Scripting for Cisco Unified Contact Center Express - ASCCX training?

  • Unified CCX engineers
  • UCCX Administrators

This course prepares you for Exam . Download course contents.

Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Schedule & Prices

Delivery Mode Location Course Duration Fees Schedule
Classroom Training * Dubai 5 Days $ 2,600
10-14 Feb 2019,
10-14 Mar 2019,
7 Apr -11 Apr 2019
India (Delhi, Shimla, Goa, Bangalore, Dehradun (Rishikesh), Chennai) 5 Days $ 1,700
11 Feb -15 Feb 2019,
25 Feb -1 Mar 2019,
4 Mar -8 Mar 2019,
11 Mar -15 Mar 2019,
18 Mar -22 Mar 2019,
1 Apr -5 Apr 2019,
15 Apr -19 Apr 2019,
22 Apr -26 Apr 2019
Need more clarity on schedule and prices? Email info@koenig-solutions.com  or   Enquire now!

Course Prerequisites

  • Should have attended UCCX training or equivalent knowledge
  • Hands-on UCCX experience

Advanced Scripting for Cisco Unified Contact Center Express - ASCCX Benefits

On completion of this training you will know:

  • Overview of Cisco Unified CCX
  • Common Utilities & Practices
  • Database Queries
  • Skills-Based Routing
  • Basic & Advanced ACD Routing
  • Non-Queuing ACD Callback Methods
  • Session Management and Enterprise Data Review
  • Advanced ACD Callback Options
  • Web Contacts Overview
Need more info ? Email info@koenig-solutions.com  or   Enquire now!
Delhi
Bangalore (Bengaluru)
Goa
Shimla (Himalayas)
Chennai
Dehradun
Dubai
USA Singapore
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