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Advanced Scripting for Cisco Unified Contact Center Express - ASCCX/

Overview

The Advanced Scripting for Cisco Unified Contact Center Express - ASCCX training course will give you the advanced knowledge on the topics that were learned in UCCX. The training will give you a detailed overview of implementing the features that extend the functionality of Cisco Unified CCX using the advanced tools available in the premium version of the product. You will also learn about the Agent Desktop Interface, Desktop Administrator, the Desktop Workflow Administrator.

Who should do Advanced Scripting for Cisco Unified Contact Center Express - ASCCX training?

  • Unified CCX engineers
  • UCCX Administrators
Schedule & Prices
Course Details Schedule
Live Online Training (Instructor-Led)
Duration : 3 Days (6 Day for 4 Hours/Day)
Fee : USD 1,000 (1-on-1)†



April

8 Hours/Day
4 Hours/Day
13-15
20-22
13-18
20-25
May

8 Hours/Day
4 Hours/Day
18-20
18-23
July

8 Hours/Day
4 Hours/Day
06-08
06-11
Fly-Me-a-Trainer
Duration : 3 Days
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training*
Duration : 3 Days
Fee : Sydney : USD 2,200 London : USD 2,200 Dubai : USD 2,100 India : USD 1,400
May
18-23 (Chennai) (Venue)
July
06-11 (Delhi) (Venue)

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Course Prerequisites

  • Should have attended UCCX training or equivalent knowledge
  • Hands-on UCCX experience


On completion of this training you will know:

  • Overview of Cisco Unified CCX
  • Common Utilities & Practices
  • Database Queries
  • Skills-Based Routing
  • Basic & Advanced ACD Routing
  • Non-Queuing ACD Callback Methods
  • Session Management and Enterprise Data Review
  • Advanced ACD Callback Options
  • Web Contacts Overview
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