Advanced Scripting for Cisco Unified Contact Center Express - ASCCX

Overview


The Advanced Scripting for Cisco Unified Contact Center Express - ASCCX training course will give you the advanced knowledge on the topics that were learned in UCCX. The training will give you a detailed overview of implementing the features that extend the functionality of Cisco Unified CCX using the advanced tools available in the premium version of the product. You will also learn about the Agent Desktop Interface, Desktop Administrator, the Desktop Workflow Administrator.

Who should do Advanced Scripting for Cisco Unified Contact Center Express - ASCCX training?

  • Unified CCX engineers
  • UCCX Administrators
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 3 Days
Fee :  Dubai : $2,060 , India : $1,400


December
08-10 (Dubai)
08-12 (Dubai)
09-13 (Bangalore)
16-20 (Chennai)
January
06-10 (Delhi)
12-14 (Dubai)
12-16 (Dubai)
13-17 (Bangalore)
20-24 (Chennai)
Instructor-Led Online Training
Duration : 3 Days
Fee :  $1,400


December
08-10
09-13
16-20
January
06-10
12-14
13-17
20-24
Fly-Me-a-Trainer
Duration : 3 Days
Fee : On Request
Client's Location
As per mutual convenience

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Course Prerequisites

  • Should have attended UCCX training or equivalent knowledge
  • Hands-on UCCX experience


On completion of this training you will know:

  • Overview of Cisco Unified CCX
  • Common Utilities & Practices
  • Database Queries
  • Skills-Based Routing
  • Basic & Advanced ACD Routing
  • Non-Queuing ACD Callback Methods
  • Session Management and Enterprise Data Review
  • Advanced ACD Callback Options
  • Web Contacts Overview