Administering Cisco Unified Communications Manager v11.x - ACUCM v11.x


Administering Cisco Unified Communications Manager v11.x - ACUCM v11.x Certification Training Course Overview

The Cisco Administering Cisco Unified Communications Manager (ACUCM) v11.0 training certification course will give you a detailed overview on the Cisco Unified Communications Manager System including the concepts of IP telephony based in system administration, its function, features, and configuration. During the training, you will also learn about the understanding of system concepts: clustering, the creation of phones and users, route plans, digit manipulation, media resources, and phone features. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

Who should do Administering Cisco Unified Communications Manager (ACUCM) v11.0 training?

  • System administrators
  • Networking professionals
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Administering Cisco Unified Communications Manager v11.x - ACUCM v11.x Course schedule & Prices

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 4 Days (8 Days for 4 Hours/Day)
Fee : USD 1,000 (Includes Taxes) 



July
8 Hours/Day
20-23
20-29
August
8 Hours/Day
03-06
09-12
10-13
17-20
03-12
09-18
10-19
17-26
September
8 Hours/Day
07-10
13-16
14-17
21-24
07-16
13-22
14-23
21-30
October
8 Hours/Day
05-08
11-14
12-15
05-14
11-20
12-21
Fly-Me-a-Trainer
Duration : 4 Days
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : 4 Days
Fee : On Request
On Request

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Course Prerequisites

Target Audience

The primary audience for this course is as follows:

Phone Network Administrators

Phone Network Engineers

Data System Administrators

Entry-level Network Engineers

Channel Partners/Resellers, Customers, Employees

Other Prerequisites

Basic Knowledge of IP and networking or voice networks is suggested but not required

Basic Knowledge of the Windows desktop environment



On completion of the training, you will know:

  • Introduction to IP Telephony
  • Installation of the Cisco Unified Communication Manager
  • Defining the Basic Configuration
  • User Administration
  • Exploring Phone Registration and Cisco Unified IP Phones
  • Basic Route Plan Configuration
  • Route Filters and Digit Manipulation
  • Class of Control
  • Understanding MediaResources
  • Features and Services