Overview

The Avaya training and certification course provides expertise in Avaya unified communications, including Communication Manager, Communication Server 1000, IP Office, Session and System Manager and Avaya Contact Center, messaging and networking solutions.

Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 20 Days
Fee : Dubai : USD 15,400 India : USD 12,700
March
02-21 (Delhi)
08-27 (Dubai)
09-28 (Bangalore)
16-04 (Chennai)
April
13-02 (Bangalore)
20-09 (Chennai)
May
18-06 (Chennai)
July
06-25 (Delhi)
12-31 (Dubai)
13-01 (Bangalore)
20-08 (Chennai)
Instructor-Led Online Training
Duration : 20 Days
Fee : USD 7,100 (1-on-1)†
March
02-21
08-27
09-28
16-04
April
13-02
20-09
May
18-06
July
06-25
12-31
13-01
20-08

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  • Understand the IP Office 500 v2 and the IP Office Server Editions features and functions
  • Know the licensing required for IP Office
  • Describe the different components and hardware for both IP Office 500 v2 and Server Edition
  • Navigate Web Management and Manger for system configuration
  • Create and modify Users
  • Understand Users working with Voicemail
  • Understand, Button Programming for Users
  • Understanding Hot Desking and agent working
  • Create User Rights and Templates for ease of allocating features
  • Create and configure Hunt Groups
  • Understand how to use Hunt Group Overflows
  • Utilize Time Profiles for Day and Night service working
  • Understand how to configure automatic and manually night service.
  • Create and use Short codes
  • Set up the System Directory
  • Understand Line configuration
  • Identify how to rout DDI/DID numbers to different destinations
  • Understand how to back up your systems configuration
  • Create a VOIP extension and user
  • Compare Voicemail Pro and Embedded Voicemail
  • Overview of One x portal
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