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Supporting and Troubleshooting Windows 10 Course Overview

Supporting and Troubleshooting Windows 10 Course Overview

The Supporting and Troubleshooting Windows 10 course is designed for IT professionals who seek to deepen their knowledge and skills in maintaining and resolving issues in the Windows 10 environment. This Windows troubleshooting course covers a wide array of topics that are essential for effective problem-solving and system management.

Learners will be equipped with a troubleshooting methodology that involves an overview of Windows 10, understanding the Enterprise Desktop Support Technician (EDST) role, and learning the steps to troubleshoot various issues effectively. The course includes hands-on modules that range from startup problems, system recovery, hardware and device driver failures, to network connectivity issues, Group Policy, user settings, resource access, remote connectivity, application support, and maintaining the operating system.

By completing this course, participants will gain the confidence and competence in supporting and troubleshooting Windows 10, which is vital for ensuring smooth operations within an enterprise environment. This comprehensive training will empower IT professionals to diagnose and resolve problems swiftly, minimizing downtime and enhancing user productivity.

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2,500 ♱

♱

  • Live Online Training (Duration : 40 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
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♱ Excluding VAT/GST

Classroom Training price is on request

  • Live Online Training (Duration : 40 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

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Course Prerequisites

Certainly! For students preparing to undertake the "Supporting and Troubleshooting Windows 10" course, it is important to have a foundation of knowledge and skills to ensure a successful learning experience. Below are the minimum required prerequisites:


  • Basic understanding of computer networks and hardware concepts.
  • Familiarity with the Windows operating system and its core functionality.
  • Experience with Windows desktop administration, maintenance, and troubleshooting.
  • Knowledge of basic Windows 10 features, such as Windows Defender, File Explorer, and Control Panel.
  • Fundamental understanding of Active Directory and basic AD management.
  • Basic knowledge of Windows PowerShell syntax and command-line interface.
  • Awareness of common networking technologies (e.g., IP addressing, name resolution, connectivity troubleshooting).
  • Some experience with remote desktop services and other remote management tools.

These prerequisites are designed to ensure that participants can actively engage with the course material and effectively apply the troubleshooting techniques covered in the training.


Target Audience for Supporting and Troubleshooting Windows 10

The Supporting and Troubleshooting Windows 10 course is designed for IT professionals seeking to master Windows 10 maintenance and problem-solving.


  • IT Support Technicians
  • Helpdesk Technicians
  • IT Professionals needing to enhance their troubleshooting skills
  • System Administrators
  • Desktop Support Analysts
  • Service Desk Analysts
  • Network Administrators who manage Windows 10 environments
  • Microsoft Certified Professionals (MCPs) aiming to update their credentials
  • Technical Consultants who assist businesses with IT infrastructure solutions
  • Field Technicians who need to support Windows 10 on-site
  • PC Support Specialists


Learning Objectives - What you will Learn in this Supporting and Troubleshooting Windows 10?

Introduction to Learning Outcomes:

In the Supporting and Troubleshooting Windows 10 course, students will gain the skills to maintain, troubleshoot, and resolve various system issues in Windows 10, enhancing their technical support capabilities.

Learning Objectives and Outcomes:

  • Implement a structured IT troubleshooting methodology to effectively diagnose and resolve Windows 10 issues.
  • Troubleshoot and resolve startup issues, including familiarity with the Windows 10 Startup Recovery Environment and BitLocker recovery.
  • Perform system recoveries, including troubleshooting OS service issues and restoring a non-bootable computer.
  • Address hardware and device driver failures through comprehensive troubleshooting strategies.
  • Utilize administrative tools proficiently, including Remote Desktop, Windows PowerShell, and Windows provisioning.
  • Resolve network connectivity issues, including troubleshooting network settings and resolving name resolution problems.
  • Apply and troubleshoot Group Policy Objects (GPOs) to manage client configurations and resolve application issues.
  • Configure and fix user settings, including troubleshooting sign-in issues and the application of user settings.
  • Troubleshoot access to resources, such as file permissions, printer access, file synchronization, and file recovery processes.
  • Maintain Windows 10 systems by monitoring performance, troubleshooting issues, and managing Windows updates.