MCTS : Applications in Microsoft Dynamics CRM 2011 Training Boot Camp
Applications in Microsoft Dynamics CRM 2011 training boot camp validates your ability to use, maintain and support Microsoft Dynamics CRM 2011 application including managing Microsoft Dynamics CRM 2011 marketing automation applications, Microsoft Dynamics CRM 2011 sales applications, Microsoft Dynamics CRM 2011 service management applications and Microsoft Dynamics CRM 2011 services scheduling applications.
Sales: Introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information.
Marketing: Introduces you on how to use Microsoft Dynamics CRM to extend the
effectiveness of your marketing department and provides context of how to
use things such as marketing campaigns, marketing lists, and campaign
templates in Microsoft Dynamics CRM. It also discusses the role of campaign
activities and marketing lists in campaigns and discusses how to associate
sales literature, target products and price lists with marketing campaigns.
Service Management: Introduces Microsoft Dynamics CRM service management
functionality and explains how it helps organizations track information
about cases, customer complaints or requests, and small projects. You will
learn how to use the knowledge base and discusses how organizations can
browse, locate, and share information in the repository. It also discusses
how to create, manage and use teams and queues in Microsoft Dynamics CRM.
Service Scheduling: Introduces the scheduling process, scheduling engine,
and scheduling service activities in detail since they are key entry points
in the scheduling process. It also discusses how to use service scheduling
in situations that have complex scheduling requirements.
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