Microsoft Dynamics is a line of familiar, adaptable enterprise resource planning (ERP) and customer relationship management (CRM) solutions designed to meet almost all business needs and help people make important business decisions confidently. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help drive business success. Microsoft Dynamics works like other Microsoft software thus easing adoption and reducing the risks in implementing a new solution.
To keep customers happy and "upsell" more product/services, all companies need a good CRM System. Microsoft CRM is one of the easiest adaptable, customizable and extendable CRM product. It provides excellent reporting features and high level of integration with other products. Microsoft CRM has seen massive growth in past few years.
  • Microsoft Dynamics AX (formally Axapta)
  • Microsoft Dynamics NAV (formally Navision)
  • Microsoft Dynamics GP (formally Great Plains)
  • Microsoft Dynamics SL (formally Solomon)
Microsoft Dynamics AX 2009 is the most regular ERP solution among the above and is designed for medium and large enterprises. AX 2009 and NAV are popular all over the world. AX is for large enterprises as compared to NAV. AX is also more expensive.

Microsoft Dynamics GP is accounting oriented and relatively a smaller ERP solution. It is also used as backend system to Microsoft CRM. Microsoft Dynamics SL is a small ERP solution specialized to help project-driven midsize organizations to obtain reports and business analysis. GP and SL are more popular in USA.

Installations of AX and NAV are growing at a very fast pace.