Koenig solutions offers an array of MS Dynamics CRM 2013 training courses. Students will be able to respond swiftly to service issues in: email, phone calls, or social media. Students will be able to tie entitlements to service level agreements to give quality service until a case is resolved. Students will also be able to use case timers to track key performance indicators for service level agreements to ensure customer commitments are met. MS Dynamics CRM 2013 Certification Courses package also bundles MCTS CRM 2013 Installation and Deployment training courses as the part of training. You can gain the knowledge of Installation and Deployment in Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM 2013 Application and Customization and Configuration in Microsoft Dynamics CRM 2013.