Microsoft Dynamics 365 Applications (CRM)

  • Overview

    Applications in Microsoft Dynamics 365 (CRM) mainly focus on basic concept of Dynamics 365, Sales and Service Module. This training program focuses on the key methodologies of working with Customers, including Sales Process cycle and cost-effective resolution of service issues and complaints. Applications in Microsoft Dynamics 365 accelerates digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow. 

    Audience: It is intended for individuals who plan to implement, deploy, use, maintain, consult or support Microsoft Dynamics CRM in their organization.

    Course Objectives

    • Identify Customers who would benefit from Sales Management.
    • Types of Core Records and How to use types in Sales Management.
    • Determine how to work with leads and opportunities.
    • Features and Functionalities Related to Operation.
    • Introduction of Social Engagement.
    • Identify how to work Cases and Case Resolution Process
    • Working on Case Routing Rules and Service Dashboards
    • Create Personal and System charts for Service Management.

    Course Details / Exam(s)

    Schedule for Microsoft Dynamics 365 Applications (CRM)
    Course# Course Exam Regular Track
    81066 Introduction to Dynamics 365 MB2-717 1
    81055 Relationship Management in Microsoft Dynamics 365 for Sales 2
    81056 Sales Management in Dyanmics 365 2
    81057 Agent Enablement in Microsoft Dynamics 365 for Customer Service MB2-718 1
    81058 Service Intelligence in Microsoft Dynamics 365 for Customer Service 1
    81064 Unified Service Desk in Microsoft Dynamics 365 for Customer Service 1
    81065 Microsoft Dynamics 365 for Field Service 1
    81063 Voice of the Customer in Microsoft Dynamics 365 for Customer Service
    Total   9
    • Basic understanding of CRM
    Recommended Courses and Certification:
    Give an edge to your career with technical certifications and training courses. Students can join the classes for Microsoft Dynamics 365 Applications (CRM) at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.
  • Students Reviews
    Leo Kerkhof Koenig IT Training Student

    I came to Koenig Delhi for MCTS: Microsoft Dynamics CRM 2013 Application training. I had a really good and well organized 3 weeks training experience with Koenig; very helpful and friendly staff, who...

    Read MoreLeo KerkhofNetherlands
    Pratik Bhosle Koenig IT Training Student

    I came to Koenig Delhi for training on MCTS: Microsoft Dynamics AX 2012 Financials. This was my first experience with Koenig Delhi training center where I did Microsoft Dynamics AX 2012 Financials...

    Read MorePratik BhosleUnited Kingdom
    Pradeep Krishna Koenig IT Training Student

    I came at Koenig Solutions Delhi to attend Microsoft Dynamics AX 2012 Combo (Technical). I would like to express a very high regard for the very professional and clear approach that has been...

    Read MorePradeep KrishnaSaudi Arabia
    Haffis Baigh And Habeeb Mujtaba  Koenig IT Training Student

    First of all we would like to say that we were fortunate that we got an excellent trainer who had a very good grasp on the subject. We completed Microsoft Dynamics AX Installation & Configuration...

    Read MoreHaffis Baigh And Habeeb Mujtaba India
    Rattan  Koenig IT Training Student

    I was looking for Dynamics CRM 2013 Configuration and Customization training that meets my specific needs and a hassle-free environment that would allow me to focus on learning. Koenig successfully...

    Read MoreRattan Canada
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  • Schedule & Course Fees
    Classes will be conducted from 09:00 am - 05:00 pm at Your Local Time
    Price includes Courseware.
    For any Query or Custom Plan +1 877 226 2244
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