Microsoft CRM Applications Certification & Training

  • Overview

    Microsoft CRM 2016 Applications training course has been structured to train the sales professionals who intend to enhance their Customer Relationship Management skills. This Microsoft CRM certification course focuses on the CRM introduction, sales and service features and modules. The primary objective of the program is to improve the customer service along with the flow of sales process to provide cost-effective solution of the issues pertaining to the customer service and complaints.

    Audience: This CRM course is highly recommended for relationship managers, sales managers, customer service managers, operations managers, executives, administrators and consultants.

    Microsoft CRM Applications Course Objectives

    • Identifying the benefits of sales management for the customers
    • Categorize the core record types and use them in sales management
    • Learn to work with the opportunities and leads
    • Introducing Social Engagement
    • Specify the Work Cases and understand the process of Case Resolution
    • Work on Service Dashboards and understand the rules of Case Routing
    • Learn to create System and Personal charts in the training
    • Use Power BI to create reports

    Microsoft CRM Applications Course Content / Exam(s)

    Schedule for Microsoft CRM 2016 Applications
    Course # Course Contents Exam # Exam Regular Track
    (days)
    80715 Office 365 Integration with CRM MB2-713 MS Dynamics CRM 2016 Sales 2
    80727 Sales Management in CRM 2016 2
    80726 Customer Service in CRM 2016 MB2-714 MS Dynamics CRM 2016 Customer Service 2
    Total 6
    Prerequisites
    • Basic understanding of CRM
    Give an edge to your career with technical certifications and training courses. Students can join the classes for Microsoft CRM Applications Certification & Training at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.
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  • Schedule & Course Fees
    1
    5
    5
    Classes will be conducted from 09:00 am - 05:00 pm at Your Local Time
    Price includes Courseware.
    For any Query or Custom Plan info@koenig-solutions.com +1 877 226 2244
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