MCTS: Microsoft Dynamics CRM 2013 Application

  • Overview

    MCTS: Microsoft Dynamics CRM 2013 Application course from Koenig Solutions introduces you with the abilities of Sales Management in Microsoft Dynamics CRM that permit you to manage and track the sales process from potential to close. This training provides an insight on sales process information, and introduces the tools that are accessible to examine and report on sales information. This training also focuses on how an organization can take care of consumer satisfaction through Microsoft Dynamics CRM in business processes. This training provides an insight into all of the influential Customer Service and Service Scheduling functionality capabilities. Moreover, this training guides you throughout the process of working with customers.


    • CEOs
    • Customer service representatives
    • Administrators
    • Office Managers
    • Sales representatives
    • Consultants


    Certification Path Map of AX Functional

    Course Objectives

    • Employ reporting functionality to achieve insight into performance, trends, and identifying opportunities and potential issues
    • Recognize why cases are the basic record type in service management, and signify a single incident of service
    • Classify the key set of phrases, terms, and elements to efficiently work with Customer Service Scenarios
    • Employ Queues to systematize and store Cases and Activities that are waiting to be processed
    • Perform Goal Management features to create and track progress against target values for key performance indicators


    Course Content / Exam(s)

    Schedule for MCTS: Microsoft Dynamics CRM 2013 Application
    Course # Course Contents Exam # Exam Regular Track
    80546 Sales Management in Microsoft Dynamics CRM 2013 MB2-700 Microsoft Dynamics CRM 2013 Applications 1
    80545 Customer Service in Microsoft Dynamics CRM 2013 2
    Total 3
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  • Students Reviews
    Khalid Taher Ahmed Koenig IT Training Student

    I am so glad that I chose Koenig Dubai. I took training for Microsoft Dynamics GP Financials. I would like to take this opportunity to thank those staff members who are working behind the scene...

    Read MoreKhalid Taher AhmedBahrain
    Cerri  Koenig IT Training Student

    I came at Koenig Solutions Goa for Microsoft Dynamic CRM 2011 training. I enjoyed my time at Koenig. The training was of a very good quality which was not possible to get in UK. My trainer was...

    Read MoreCerri United Kingdom
    Haffis Baigh And Habeeb Mujtaba  Koenig IT Training Student

    First of all we would like to say that we were fortunate that we got an excellent trainer who had a very good grasp on the subject. We completed Microsoft Dynamics AX Installation & Configuration...

    Read MoreHaffis Baigh And Habeeb Mujtaba India
    Rattan  Koenig IT Training Student

    I was looking for Dynamics CRM 2013 Configuration and Customization training that meets my specific needs and a hassle-free environment that would allow me to focus on learning. Koenig successfully...

    Read MoreRattan Canada
    Mahendra Prasad Koenig IT Training Student

    Dear Koenig staff and readers,I am from New Zealand and after forty days of training, this is a summary of my experience at Koenig Delhi. My experience at Koenig Solutions has been a great one. When...

    Read MoreMahendra PrasadNew Zealand
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  • Schedule & Prices
    Classes will be conducted from 09:00 am - 05:00 pm at Your Local Time
    Price includes Official Curriculum.
    For any Query or Custom Plan +1 877 226 2244
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