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ITIL® SOA Capability Stream

  • Overview

    This course focuses on operational-level process activities and supporting techniques and approaches to implement these processes in a hands-on, practical learning environment. This course utilizes a best possible combination of learning techniques to offer learners the best successful method to develop their ITIL understanding with respect to Service Agreements and Offerings and to implement ITIL knowledge in real life.

    Audience: This course is best suited for professionals who have got the ITIL Foundation certificate in Service Management and who desire to advance to a higher level.

    Watch the Complete ITIL Course Video

    Course Objectives

    • Understand of the service value and the management of all financial considerations
    • Apply Continual Service Improvement
    • Produce a Service Catalog from a business and technical viewpoint
    • Comprehend Document current and prospective services
    • Comprehend Demand Management and how it contributes to SOA
    • Comprehend Supplier Management and its interfaces and dependencies
    • Comprehend Financial Management, its contribution to Service Lifecycle and Service Economics
    • Comprehend Service Agreements and Offerings and roles and responsibilities

    Course Content / Exam(s)

    Schedule for ITIL SOA Capability Stream
    Course Exam Regular Track
    (days)
    ITIL SOA ITIL SOA 5
    Total 5
    Prerequisites
    • ITIL V3 Foundation.
    Recommended Courses and Certification:
    • ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • IT Infrastructure Library is a [registered] trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
    • The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • PRINCE2® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • MSP® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • Students Reviews
    Emmanuel Gei Koenig IT Training Student

    The training at Koenig Delhi was very interactive and fruitful, thanks to our trainer for his practical explanation and demonstration which significantly help us understand the concepts of ITIL...

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    Shiv  Koenig IT Training Student

    I'd like to take this opportunity to express my gratitude to the entire staff team at Koenig Delhi. Your entire service was incredible and beyond my expectations. Please continue this and keep on...

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    Otniel  Agostinho Koenig IT Training Student

    I am currently the IT Manager of Banco Comercial de Angola. I passed the ITIL Foundation 2011 exam administered by Koenig, in the Training Center Delhi, India, and this was due to the following: I...

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    Adelaja Musiliu  Adetunji Koenig IT Training Student

    Hello everyone! I'm Adelaja Musiliu Adetunji from Nigeria. I work in Information Technology (ICT) Department of Usmanu Danfodiyo University Teaching Hospital, Sokoto Nigeria. This is my first time...

    Read MoreAdelaja Musiliu AdetunjiNigeria
    Mphatso Augustine Sambo  Koenig IT Training Student

    What I liked about Koenig Solutions Private Limited? I have been coming for training at Koenig Solutions in India more than once. Koenig is the best Training institution in the world considering...

    Read MoreMphatso Augustine Sambo Malawi
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  • Schedule & Prices
    1
    5
    5
    Classes will be conducted from 09:00 am - 05:00 pm at Your Local Time
    Price includes Official Curriculum.
    For any Query or Custom Plan info@koenig-solutions.com +1 877 226 2244
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