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ITIL® Service Operation Lifecycle

  • Overview

    This course from Koenig Solutions is intended to teach the students about this unified training course that immerses students in the overall processes, policies, methods and concepts allied with the Service Operation phase of the Service Lifecycle. This course includes the control and management of the techniques and activities within the Service Operation stage, but not the detail of each of the supporting procedures.
     

    Watch the Complete ITIL Course Video

    Audience:

    • IT Operations Managers
    • Problem Managers
    • Network Support Managers
    • Security Managers
    • Database Administrators
    • Security Administrators
    • Applications Support Managers
    • Service Desk and Incident Managers

    Course Objectives

    • Comprehend Service Operation
    • Comprehend principles of Service Operation
    • Comprehend processes of Service Operation
    • Comprehend activities related to Service Operation technology
    • Comprehend organization of Service Operation
    • Comprehend Technology Considerations
    • Comprehend improvement and implementation of Service Operation
    • Comprehend challenges, critical success risks and factors

     

    Course Content / Exam(s)

    Schedule for ITIL Service Operation Lifecycle
    Course Exam Regular Track
    (days)
    Fast Track
    (days)
    Service Operation ITIL Service Operation 5 3
    Total 5 3
    Prerequisites
    • ITIL V3 Foundation.
    Recommended Courses and Certification:
    • ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • IT Infrastructure Library is a [registered] trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
    • The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • PRINCE2® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • MSP® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • Students Reviews
    Guindo  Koenig IT Training Student

    Hello I always thought that learning ITIL in 2 days was an impossible mission, but my trainer did it. And the third day used for deeper explanations and sample test was very helpful for me because...

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    John Francis  Haughey Koenig IT Training Student

    This is my second time with Koenig Solutions and first time in the Koenig Goa training centre. My First time with Koenig was in Delhi. On both occasions I've found the training and the support...

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    Shazra Mohamed Saeed  Koenig IT Training Student

    I would like to give you my feedback on the ITIL Foundation that I completed two days back at Koenig Solutions, Delhi. First and foremost the staff of Koenig was very helpful and friendly. It was...

    Read MoreShazra Mohamed Saeed Maldives
    Mphatso Augustine Sambo  Koenig IT Training Student

    What I liked about Koenig Solutions Private Limited? I have been coming for training at Koenig Solutions in India more than once. Koenig is the best Training institution in the world considering...

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    Chilungamo Chimwaza  Koenig IT Training Student

    Hello I spent most of my MCPD course with a very knowledgeable instructor, so please bear with me if I may seem too biased towards her. She was a very good instructor and I wouldn’t have wished...

    Read MoreChilungamo Chimwaza Malawi
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  • Schedule & Prices
    1
    5
    5
    Classes will be conducted from 09:00 am - 05:00 pm at Your Local Time
    Price includes Official Curriculum.
    For any Query or Custom Plan info@koenig-solutions.com +1 877 226 2244
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