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ITIL® OSA Capability Stream

  • Overview

    This course focuses on operational-level process activities and supporting techniques and approaches to implement these processes in a hands-on, practical learning environment. After completing this course, students will be able to apply OSA practices in order to enable event, access, problem, request, incident, technical, IT operations and application management. This course utilizes a best possible combination of learning techniques to offer learners the best successful method to develop their ITIL understanding with respect to Service Agreements and Offerings and to implement ITIL knowledge in real life.

    Audience: This course is best suited for Configuration Managers, Availability Managers, and IT Operations Managers.

    Watch the Complete ITIL Course Video

     

    Course Objectives

    • Understand Service Management as a practice and the principles, purposes and objectives of Service Operation.
    • Comprehend role of Operational Support and Analysis in service provision
    • Comprehend the activities, methods, and functions used in each of the Operational Support and Analysis processes.
    • Understand the importance of IT security and how it supports Operational Support and Analysis.
    • Understand technology and implementation requirements in support of Operational Support and Analysis.

    Course Content / Exam(s)

    Schedule for ITIL OSA Capability Stream
    Course Exam Regular Track
    (days)
    ITIL OSA ITIL OSA 5
    Total 5
    Prerequisites
    • ITIL V3 Foundation.
    Recommended Courses and Certification:
    • ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • IT Infrastructure Library is a [registered] trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
    • The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • PRINCE2® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • MSP® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • Students Reviews
    Motebang Christopher Ntsamo Koenig IT Training Student

    It's an immense pleasure to be in Koenig Dubai. I am also thankful to my trainers for imparting learning on ITIL. It was a wonderful experience. I wish to enroll for the next level when I come...

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    Emmanuel Gei Koenig IT Training Student

    The training at Koenig Delhi was very interactive and fruitful, thanks to our trainer for his practical explanation and demonstration which significantly help us understand the concepts of ITIL...

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    Jerry Louis  Koenig IT Training Student

    My name is Jerry Louis, I joined Koenig Delhi for my ITIL certification. We were four in our batch and we thank God that we all passed with good marks and the training was very interesting and...

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    Santo Akuei Akoon Kuc Koenig IT Training Student

    Since the day Koenig Delhi received our team consisting of three participants from the Republic of South Sudan, they have showed us great generosity and hospitality. Not only that, their professional...

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    Andy Hoareau Koenig IT Training Student

    ITIL Training in Koenig Dubai was a wonderful experience. From the airport pickup, accommodation, classes and exam, it was all an effortless process since all the arrangements were so on the dot....

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  • Schedule & Prices
    1
    5
    5
    Classes will be conducted from 09:00 am - 05:00 pm at Your Local Time
    Price includes Official Curriculum.
    For any Query or Custom Plan info@koenig-solutions.com +1 877 226 2244
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