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ITIL® (Service Management) and MOF

  • Overview

    The ITIL and Microsoft Operations Framework training combo highlights how IT personnel can optimize their internal operations by applying best practices outlined in IT Infrastructure Library (ITIL).

    For IT service management, ITIL provides the most popular and widely accepted standards in the world. It offers a framework that prescribes the optimal use and allocation of IT resources to deliver business value, and systematically document the roles, functions and processes of IT Service Management.

    On the other hand, Microsoft Operations Framework training module in this combo course will cover the three primary phases of MOF - Plan, Deliver and Operate. Apart from this, participants will also gain understanding of MOF processes, team models and risk models.

    Course Objectives

    • Uncovering challenges faced in managing IT operations, and applying the MOF standards approach for optimal service management.
    • Implementing ITIL based on MOF framework.
    • Applying the process model, four quadrants and each quadrant's purpose of service in MOF.
    • Applying the Team Model and missions to determine core staff competencies and responsibilities needed for each role cluster.
    • Understanding Discipline of Risk Management in MOF and applying the same to IT operations.

    The purpose of this ITIL MOF combo course is to acquaint users with the workings of MOF, and how it weaves through ITIL to accomplish its goals.

    Course Content / Exam(s)

    Schedule for ITIL(Service Management) and MOF
    Course Exam Regular Track
    (days)
    ITIL 2011 Foundation ITIL 2011 Foundation 3
    Microsoft Operation Framework - 3
    Total 6
    Prerequisites
    • Basic understanding of IT
    Recommended Courses and Certification:
    • ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • IT Infrastructure Library is a [registered] trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
    • The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • PRINCE2® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • MSP® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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  • Schedule & Prices
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    Classes will be conducted from 09:00 am - 05:00 pm at Your Local Time
    Price includes Courseware.
    For any Query or Custom Plan info@koenig-solutions.com +1 877 226 2244
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