ITIL V3 Foundation & Service Operation Combo Training Course
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ITIL® Foundation and ITIL® Intermediate Service Operation combo

  • Overview

    ITIL is the most extensively established approach to IT service management world widely. ITIL is a best practice framework that has been drawn from both the private and public sectors internationally. It explains how IT resources should be planned to deliver business value, document the procedures, roles and functions of ITSM.

    ITIL Service Lifecycle training immerses students in the overall processes, concepts, methods and policies associated with the Service Operation phase of the Service Lifecycle. The course includes the control and management of the techniques and activities within the Service Operation stage, but not the detail of each of the supporting processes.

    Audience : This course is designed for team members, project participants, and business decision makers.

    Watch the Complete ITIL Course Video

    Course Objectives

    • Enhances skill set as an Operation Manager
    • Demonstrates proof of Professional achievement
    • Increase your marketability
    • Comprehend Service Management as a Practice and Service Operation principles, objective and purpose
    • Comprehend Service Operation processes interact with other Service Lifecycle processes

    Course Content / Exam(s)

    Schedule for ITIL Foundation and ITIL Intermediate Service Operation combo
    Course Exam Regular Track (days)
    ITIL V3 Foundation ITIL Foundation 3
    Service Operation ITIL Service Operation 3
    Total 6
    Prerequisites
    • Basic IT knowledge
    Recommended Courses and Certification:
    • ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • IT Infrastructure Library is a [registered] trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
    • The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • PRINCE2® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • MSP® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • Students Reviews
    Otniel  Agostinho Koenig IT Training Student

    I am currently the IT Manager of Banco Comercial de Angola. I passed the ITIL Foundation 2011 exam administered by Koenig, in the Training Center Delhi, India, and this was due to the following: I...

    Read MoreOtniel AgostinhoAngola
    Adelaja Musiliu  Adetunji Koenig IT Training Student

    Hello everyone! I'm Adelaja Musiliu Adetunji from Nigeria. I work in Information Technology (ICT) Department of Usmanu Danfodiyo University Teaching Hospital, Sokoto Nigeria. This is my first time...

    Read MoreAdelaja Musiliu AdetunjiNigeria
    Ary  Dias Koenig IT Training Student

    Hi, I came to know of Koenig through a friend, at a time when I was looking to develop my skills in both Project Management and IT Service Management. Thankfully, Koenig’s portfolio includes two...

    Read MoreAry DiasAngola
    Guindo  Koenig IT Training Student

    Hello I always thought that learning ITIL in 2 days was an impossible mission, but my trainer did it. And the third day used for deeper explanations and sample test was very helpful for me because...

    Read MoreGuindo Senegal
    John Francis  Haughey Koenig IT Training Student

    This is my second time with Koenig Solutions and first time in the Koenig Goa training centre. My First time with Koenig was in Delhi. On both occasions I've found the training and the support...

    Read MoreJohn Francis HaugheyUnited Kingdom
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  • Schedule & Prices
    1
    5
    5
    Classes will be conducted from 09:00 am - 05:00 pm at Your Local Time
    Price includes Official Curriculum.
    For any Query or Custom Plan info@koenig-solutions.com +1 877 226 2244
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