IT Service Management with System Center Service Manager Course Overview

IT Service Management with System Center Service Manager Course Overview

The IT Service Management with System Center Service Manager course offers comprehensive training on how to implement and manage IT services using Microsoft's System Center 2016 Service Manager. This course is designed to equip learners with the skills necessary to understand business drivers behind IT service management, adopt ITIL/MOF best practices, and align their IT service management requirements with Service Manager capabilities. Through a series of modules, participants will learn about Service Manager architecture, installation, core features, and how to configure the system to meet organizational needs, including populating the CMDB, managing incidents and problems, changes, releases, and automating business processes with Orchestrator. Learners will also gain knowledge on configuring service level management, using reports, troubleshooting, disaster recovery, and customizing forms using the Service Manager Authoring Tool. By completing this course, individuals pursuing it service management training courses will be well-equipped to improve IT service delivery and support within their organizations.

Koenig's Unique Offerings

images-1-1

1-on-1 Training

Schedule personalized sessions based upon your availability.

images-1-1

Customized Training

Tailor your learning experience. Dive deeper in topics of greater interest to you.

images-1-1

4-Hour Sessions

Optimize learning with Koenig's 4-hour sessions, balancing knowledge retention and time constraints.

images-1-1

Free Demo Class

Join our training with confidence. Attend a free demo class to experience our expert trainers and get all your queries answered.

Purchase This Course

3,125

  • Live Online Training (Duration : 40 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
  • date-img
  • date-img

♱ Excluding VAT/GST

Classroom Training price is on request

  • Live Online Training (Duration : 40 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

Request More Information

Email:  WhatsApp:

Winner of the Microsoft’s Asia Superstar Campaign in FY 22

Course Prerequisites

Certainly! Here are the minimum required prerequisites for successfully undertaking training in the IT Service Management with System Center Service Manager course:


  • Basic understanding of ITIL and/or Microsoft Operations Framework (MOF)
  • Familiarity with Windows Server operating systems and Windows Server administration
  • Basic knowledge of Microsoft System Center products
  • Fundamental understanding of networking concepts including TCP/IP, DNS, and DHCP
  • Experience with Windows PowerShell and command line interface
  • Basic concepts of Active Directory (AD) including domains, users, and computer accounts
  • Awareness of basic security best practices such as least privilege and role-based access control

These prerequisites are designed to ensure that students have a suitable foundation to build upon during the course. The course material will cover more advanced topics, so having this foundational knowledge will allow students to get the most out of the training.


Target Audience for IT Service Management with System Center Service Manager

This IT Service Management course offers in-depth training on System Center Service Manager for IT professionals seeking efficient management solutions.


  • IT Service Managers
  • System Administrators
  • System Center Configuration Managers
  • IT Operations Managers
  • IT Professionals with a focus on IT Service Management
  • Infrastructure Engineers
  • IT Support Staff
  • Network Managers
  • Service Desk Technicians
  • Systems Analysts
  • Professionals seeking to learn about Microsoft System Center 2016 capabilities
  • IT Consultants
  • Data Center Managers
  • Cloud Administrators
  • ITIL Practitioners
  • Process Owners and Managers
  • Professionals aiming to align IT services with business requirements
  • Microsoft Certified Solution Experts (MCSEs) looking to enhance their skills


Learning Objectives - What you will Learn in this IT Service Management with System Center Service Manager?

Introduction to Learning Outcomes

In this course, students will gain comprehensive knowledge of IT Service Management using Microsoft System Center Service Manager. They will learn best practices and how to optimize IT services for businesses.

Learning Objectives and Outcomes

  • Understand the business drivers behind IT Service Management and how they align with ITIL/MOF best practices.
  • Gain familiarity with Microsoft System Center 2016, focusing on Service Manager's architecture, components, and key features.
  • Learn how to install, configure, and upgrade System Center 2016 Service Manager, including the Self-Service Portal.
  • Master key concepts such as Management Packs, the CMDB, workflows, security, and user roles within Service Manager.
  • Configure Service Manager to meet specific IT Service Management requirements of an organization.
  • Integrate Service Manager with Active Directory, Exchange, and other System Center components using Connectors.
  • Effectively manage incidents, problems, changes, and releases to maintain IT service continuity.
  • Develop and manage a Service Catalog with request offerings, service offerings, and manage service requests efficiently.
  • Automate business processes using Orchestrator, creating and configuring runbooks for enhanced IT process automation.
  • Implement and manage Service Level Agreements (SLAs), ensuring compliance and performance monitoring.
  • Utilize reports and data analytics to monitor, analyze, and optimize IT service delivery.
  • Perform advanced troubleshooting, disaster recovery, and create custom forms using the Service Manager Authoring Tool.

FAQ's


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
Yes, Koenig Solutions is a Microsoft AI Cloud Partner having delivery capability across all titles.
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.