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10965: IT Service Management with System Center Service Manager

  • Overview

    This IT Service Management System course from Koenig Solutions is intended to teach IT professionals the skills required to employ SCSM 2012 SP1. Students will be able to learn the key functionalities and features of System Center Service Manager 2012 SP1, which covers the software and hardware requirements, installation of Service Manager and security considerations.

    Audience: This training is planned for datacenter and cloud administrators who are new or experienced to System Center 2012 SP1 Service Manager and are accountable for configuring, deploying, and working in cloud or datacenter.

    Course Objectives

    • Configure Service Requests.
    • Configure compliance with the Process Pack for IT GRC
    • Customize the Self-Service Portal.
    • Configure Reporting and Analysis.
    • Configure Activity, Change and Release Management.
    • Configure Service Level Management.
    • Configure Incident and Problem Management.
    • Explain the key features of System Center 2012 SP1.
    • Explain System Center 2012 SP1 Service Manager.
    • Illustrate the key methodologies adopted using MOF and ITIL.

    Course Content / Exam(s)

    Schedule for 10965: IT Service Management with System Center Service Manager
    Course # Course Contents Regular Track
    Fast Track
    10965B IT Service Management with System Center Service Manager 5 4
    Total 5 4
    • Basic knowledge of System Center Service Manager, and Change Management.
    • Working knowledge of Windows Server 2008 R2 and Windows Server 2012.
    • Working knowledge of SQL Server 2008 R2 and SQL Server 2012.
    • Working knowledge of SharePoint Server 2010
  • Students Reviews
    John Ennis Koenig IT Training Student

    I decided to go Koenig Goa to do an MCSA Server 2012 & CCNA Routing & Switching, and I am very pleased that I chose Koenig for my training. The apartments are clean, spacious and were...

    Read MoreJohn EnnisUnited Kingdom
    Erik  Koenig IT Training Student

    I am Erik from the Netherlands. This was my first experience with Koenig Delhi. It has been really good. Facilities at the training center were quite good. I had the 1-on-1 training on SCCM 2012 R2...

    Read MoreErik Netherlands
    Joao Machado Koenig IT Training Student

    Koenig Delhi!! It was quite a positive experience because almost everything matched the expectations I had before coming here. They provided me with all the essentials needed for my Microsoft...

    Read MoreJoao MachadoAngola
    Luciano Luis Fancony Viume Koenig IT Training Student

    Hi, my name is Luciano. I work for a telecommunications company in Angola IPWORLD. I chose to make a career move in Cisco networks with the help of Koenig because I found their CCNA v2 course to be...

    Read MoreLuciano Luis Fancony ViumeAngola
    Jenn Sveigdalen Koenig IT Training Student

    Koenig Solutions helped me arrange my MCSA Windows Server 2012 training and find a plan that worked best with available flights to India from Norway. I settled on a 14-day program, one-to-one™...

    Read MoreJenn SveigdalenNorway
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  • Schedule & Prices


    Price includes Official Curriculum.
    For any Query or Custom Plan info@koenig-solutions.com +1 877 226 2244
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