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Storage Service Management Design

  • Overview

    This course focuses on storage as a service, combining ITIL processes with EMC best practices to enable tight integration with the business and streamlined day-to-day operations to provide real benefits, reduced costs and risk when deploying solutions, and increased quality of services and customer satisfaction. It provides a roadmap to standardize the provisioning and delivery of storage services through a quality management approach that maximizes investment for classic, virtualized, and cloud environments. Lectures and workshop style case studies provide participants with opportunity to apply the learning to real world situations and gain insight into the development of processes, policies, and measurements to manage and support storage service delivery.

    Course Objectives


    • Describe the benefits of process-based storage service management to an IT organization, its Customers, and the overall business
    • List storage service management best practices for the major ITIL processes, including the policies, activities, and measurements
    • Describe three perspectives of process responsibility that support Storage Service Management, and how they interact to deliver high quality storage service levels
    • Apply best practices when managing storage as a service, demonstrating a clear understanding of policies, activities, measurements, and how information flows across the three perspectives of process responsibility
    • Apply training and supporting collateral to contribute to the introduction or improvement of storage service levels within an IT organization



    To understand the content and successfully complete this course, the student must have:

    • An EMC Information Storage Associate (EMCISA) Certification
    • Knowledge of ITIL V3 best practices lifecycle phases that is equivalent to the ITIL V3 Foundations certification curriculum
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    Jerry Louis  Koenig IT Training Student

    My name is Jerry Louis, I joined Koenig Delhi for my ITIL certification. We were four in our batch and we thank God that we all passed with good marks and the training was very interesting and...

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    Since the day Koenig Delhi received our team consisting of three participants from the Republic of South Sudan, they have showed us great generosity and hospitality. Not only that, their professional...

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    ITIL Training in Koenig Dubai was a wonderful experience. From the airport pickup, accommodation, classes and exam, it was all an effortless process since all the arrangements were so on the dot....

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  • Schedule & Prices

    Please write to us at info@koenig-solutions.com for the course price, schedule & location.

    For any Query or Custom Plan info@koenig-solutions.com +1 877 226 2244
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