CXD-105 Citrix XenApp XenDesktop Help Desk Support Training Certification Course - Koenig Solutions
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(CXD-105) Citrix XenApp and XenDesktop Help Desk Support

  • Overview

    The CXD-105 Citrix XenApp and XenDesktop Help Desk Support course from Koenig Solutions offers representatives with the techniques and skills needed to efficiently avert issues from reoccurring, troubleshoot and solve user problems faster, and employ the suitable consoles throughout troubleshooting process to speedily identify and determine the root cause of user issues.

    Citrix

    After completing this course, students will be able to: troubleshoot user issues, interpret user needs, ask the proper queries to solve common issues, and apply documentation practices while in the troubleshooting process to ensure an even transition when escalation is essential.

    Course Objectives

    • Make sure issues are fully resolved and steps are taken to put off them from reoccurring
    • Comprehend the completing of helpdesk tickets systematically with the suitable documentation
    • Work tactically and employ the proper consoles throughout the troubleshooting process to rapidly determine the root cause of a problem
    • Shoot up issues that are out of scope to the suitable team or individual
    • Resolve and troubleshoot issues

    Course Content / Exam(s)

    Schedule for (CXD-105) Citrix XenApp and XenDesktop Help Desk Support
    Course # Course Contents Fast Track
    (days)
    CXD-105 Citrix XenApp and XenDesktop Helpdesk Support 2
    Total 2
    Prerequisites
    • Student should have experience on Citrix XenDesktop 7.
    Recommended Courses and Certification:
  • Students Reviews
    Manoj Karunarathne Koenig IT Training Student

    Hi.. I'm Manoj from Sri Lanka and I'm currently working as a Systems Support Engineer in Millennium Information Technologies. With a strange feeling in my heart, I reached Delhi airport &...

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    Antonio Manuel Koenig IT Training Student

    I am from Angola and my name is Antonio Manuel. I am a System Administrator by profession. I have something simple and very meaningful to share about Koenig Goa training centre. My first time...

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    Ahmed  Koenig IT Training Student

    First of all I want to give a big thanks to Koenig Dubai for the good organization skills and nice hospitality starting from the day I arrived till today when I am leaving. I also thank my Citrix...

    Read MoreAhmed Sudan
    Tope  Johson Koenig IT Training Student

    Koenig is most definitely the destination IT training institute. They take care of you from start to finish. This is my second time around here. I had initially been to their New Delhi branch and...

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    Jose  Lopes Koenig IT Training Student

    Koenig Goa was one of the most amazing places I had ever been to study. I would like to take this opportunity to thank my instructor, he was very hardworking, with good experience, knowledge and...

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  • Schedule & Prices
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    Price includes Official Curriculum.
    For any Query or Custom Plan info@koenig-solutions.com +1 877 226 2244
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