• Email info@koenig-solutions.com
  • WhatsApp +91 81307 98752
  • Phone +1 877 226 2244

Deploying Cisco Contact CenterExpress (UCCXD) v 9.0

  • Overview

    UCCX is an up to date solution for advanced Contact Management and Call Routing. This course offers: integrated outbound call management, in-built Interactive Voice response, email and voice. This course covers the administration, maintenance, working, and deployment of UCCX.

    Course Objectives

    • Build screen pops and macros
    • Analyze and access real-time reports
    • Install the IP Phone Agent
    • Build and modify counters
    • Build Wrap-up codes
    • Install Outbound Preview Dialer
    • Configure Unified CCX software
    • Terminate and end a call
    • Build outbound campaigns

     

    Course Content / Exam(s)

    Schedule for Deploying Cisco Contact CenterExpress (UCCXD) v 9.0
    Course Regular Track
    (days)
    Deploying Cisco Contact CenterExpress (UCCXD) v 9.0 5
    Total 5
    Prerequisites
    Recommended Courses and Certification:
  • Students Reviews
    Abdullah Shiryar Koenig IT Training Student

    I came to Koenig Delhi for training on CCIE Routing & Switching. I was lucky to choose Koenig for my CCIE training. I must say that I had a great learning experience at Koenig solutions. From the...

    Read MoreAbdullah ShiryarAfghanistan
    Mahfood  Koenig IT Training Student

    I came to Koenig Dubai for training on CCNA ROUTING & SWITCHING V2.0. The course was very informative & practical. The instructor is knowledgeable and answered the raised questions...

    Read MoreMahfood Oman
    George Koulasidis Koenig IT Training Student

    I came to Koenig Dubai for training on CCNA ROUTING & SWITCHING V2.0. I did my CCNA R&S re-certification with Koenig in June 2014. It was quite exhausting but worth it and always presented...

    Read MoreGeorge KoulasidisNetherlands
    Mario Moniz Koenig IT Training Student

    I came to Koenig Delhi for training on A+, N+, CCNA, MCSE: Private Cloud, Cloud Security Essentials. I learned a lot during the course of five months. At Koenig, teachers have good knowledge. And...

    Read MoreMario MonizAngola
    Claudio Matamba Koenig IT Training Student

    Hi, I'm Claudio Matamba from Angola. I'd like to say that I had a good experience with Koenig Solutions. In just one month I achieved CCNA & CCNP certifications with scores of 972/1000...

    Read MoreClaudio MatambaAngola
    View All Testimonials
  • Schedule & Prices
    1
    5
    5
    Classes will be conducted from 09:00 am - 05:00 pm at Your Local Time
    Price includes Official Curriculum.
    For any Query or Custom Plan info@koenig-solutions.com +1 877 226 2244
  • Enquire Now
    * Required Fields